Frequently Asked Questions
Everything you need to know about shopping at Eplehuset
What are your shipping options and delivery times?
We offer standard and express shipping across the country. Standard delivery typically takes 2-4 business days, while express orders are delivered within 1-2 business days.
What is your return policy for electronic products?
We offer a 30-day return policy for most items. Products must be in their original packaging and in the same condition as received. Please note that opened software or hygiene-sensitive items like in-ear headphones may have restrictions.
Do all products come with a warranty?
Yes, all our electronic devices come with a standard 2-year manufacturer warranty. We also offer extended protection plans for accidental damage and theft for premium devices.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay. Financing options are also available through our banking partners.
Can I trade in my old device for a discount?
Absolutely. Through our Trade-In program, you can bring your old smartphone, tablet, or laptop to get an instant credit towards your new purchase, provided the device meets our eligibility criteria.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.